Question 1

What are pipe cleaners?

Accepted Answer

Pipe cleaners (also known as chenille stems) are flexible wires wrapped in a soft, fluffy fabric. While traditionally used for crafts, we use premium, thick-set chenille stems to meticulously twist, sculpt, and shape durable, velvety flowers that mimic the beauty of nature but stay fresh forever.

Question 2

Do you offer personalization options for orders?

Accepted Answer

Yes, we love making your floral dreams come true! Because everything is completely handcrafted from scratch, you can customize flower colors, bouquet sizes, and arrangement styles. Feel free to reach out to us directly via our contact page or Instagram DM to plan a bespoke creation.

Question 3

Do you offer COD?

Accepted Answer

Currently, to ensure seamless processing and secure handoffs for our custom handmade products, we only accept prepaid orders through UPI, credit/debit cards, and net banking.

Question 4

What is the estimated delivery time for orders?

Accepted Answer

Since every item is made to order by hand, it takes us 3 to 5 business days to craft and dispatch your order from our Mumbai studio. Post-dispatch, delivery across India typically takes an additional 3 to 7 business days, depending on your location.

Question 5

How to cancel the order?

Accepted Answer

Because we begin working on your handcrafted pieces shortly after an order is placed, cancellations are only accepted within 24 hours of purchase. Please contact us immediately with your Order ID to request a cancellation.

Question 6

What to do in case of missing order items?

Accepted Answer

We double-check every parcel before it leaves our studio, but if an item is missing from your package, please contact us within 48 hours of delivery. A continuous, unedited unboxing video from start to finish is mandatory for us to process any missing item claims.

Question 7

Do you accept return requests for orders?

Accepted Answer

As our products are made-to-order and delicately handcrafted, we do not accept standard returns or exchanges. However, if your order arrives damaged during transit, please reach out to us within 48 hours with pictures and an unboxing video, and we will gladly arrange a replacement.

Question 8

Why are these flowers more expensive than normal flowers?

Accepted Answer

Unlike fresh flowers that last a week, our handmade blooms are permanent art pieces that serve as a lifelong keepsake. Each bouquet takes hours of skilled manual labor to shape, assemble, and style. When you buy our florals, you are investing in durable, anti-fade, hypoallergenic decor that doubles as a unique conversation starter!

Scarlet & Snow Garden Bouquet

Scarlet & Snow Garden Bouquet